What is the difference between the S1 and the PRO versions of the Beachwaver?
This comparison chart shows the main differences between the two models. If you have further questions, feel free to reach out to our customerservice@sarahpotempa.com for more help. 

When will I receive my new SARAHPOTEMPA items?
Congrats on your purchase, we know you will love it! After your order is placed, it will be processed within 1-2 business days. We ship UPS and USPS depending on your order, so you can expect to receive your SARAHPOTEMPA items within 2-5 business days after it is shipped. All items placed after 1pm EST will be processed the following day. Our office is open Monday through Friday from 9am-5pm EST, except for holidays.

What if I have a question about my SARAHPOTEMPA item?
We are here to help. If you have any questions or concerns about your new purchase, please contact CustomerService@sarahpotempa.com and someone will get back to you as soon as possible.

Who are your other authorized retailers?
Please see this list of authorized retailers.  Purchases from any other source will not be covered in our warranty program. 

What is your return policy?
We stand behind our products 100% and have researched every aspect of our tools. If for any reason, you have any questions about your purchase, please contact us at CustomerService@sarahpotempa.com. We want you to be thrilled with your purchase, so we will do everything we can! We offer a 1 year warranty policy for manufacturers defects. Follow the link here to view our Return Policy.

How do I register for my warranty?
To register your hairstyling tool, please email customerservice@sarahpotempa.com and include the following information:

1. Your name, address, email and phone number
2. Your proof of purchase, including date and location purchased. To be eligible for protection under the Warranty, you must have purchased your tools from SarahPotempa.com or from an authorized reseller.

Your tool will be registered once you receive a confirmation email from the Customer Service department. You must register your tool within 14 days of purchase in order to be eligible for protection under the Warranty.

Does anyone see the information that I enter on the site to purchase?
We guard your privacy very carefully. No one has access to your personal information. For further information on our Privacy Policy, check it out here.

Do you ship internationally?
No, we do not ship internationally. Note: that our electrical devices are made to work only with the USA outlets and voltage. 

Do the heat styling tools work internationally?
The Beachwaver Pro, Beachwaver S1, Ceramic Flat Iron, Jet-Setter, Mini Touch Up Irons are made to only work with USA outlets and voltage. Do not use any device with a converter. 

Do you ship to Canada? 
We currently do not ship to Canada. Please visit the following authorized retailers that will ship to Canada: 

http://www.b-glowing.com/
https://www.planetbeauty.com/