At SARAHPOTEMPA, Inc. we want you to be thrilled with our tools. We want you to look and feel beautiful. We believe in the quality of our tools and test each iron thoroughly. We welcome your feedback and in the event of any problem, we welcome the opportunity to make it right!

RETURN POLICY
If your Beachwaver or Styling Iron has been unopened, or unused you may return your tools within 30 days of receipt. If you are unhappy with your Beachwaver or Styling Iron, please contact us and we will be happy to answer your questions or to arrange a Stylist call. If within the 30 days, you need to return your Beachwaver or Styling Iron, please contact Customer Service and we will be happy to assist you. No returns will be processed after the 30 days. The date of receipt is calculated from the UPS delivery date and is recorded on the UPS tracking system.

The Wrap-Up, all brushes and combs are not refundable and are excluded from any return or warranty policy.

You must contact customerservice@sarahpotempa.com prior to attempting a return.

To return the item, please obtain a UPS label and pack the item in a re-shipper box, with sufficient packing materials. All items must be shipped exactly as they are packaged, with all accessories included. You must include a copy of the original proof of purchase. You are solely responsible for all shipping costs. SARAHPOTEMPA, Inc. will neither reimburse your shipping, nor provide shipping labels.

Your return will be processed and a 15% handling/restocking charge will be deducted from your return. The return processing period is 4-6 weeks.

Any tools opened or used cannot be returned. Unfortunately, due to the nature of hairstyling tools, any tools, brushes, combs or accessories opened or used cannot be returned. We apologize, but as they are personal use items, we cannot process the returns.

GOOD AFTERNOON AMERICA and GOOD MORNING AMERICA

All items purchased during the Good Afternoon America segment are non-refundable.  All sales are final.

WARRANTY POLICY 
SARAHPOTEMPA, Inc. will replace your styling iron for one year from the date of purchase if the product is defective in materials or workmanship.Warranty application is determined in the sole discretion of SARAHPOTEMPA, Inc. To be eligible for warranty protection, you must register your tool with SARAHPOTEMPA, Inc. within 14 days of purchase. You must follow the instructions. Your tool is not considered registered until you receive a confirmation from SARAHPOTEMPA, Inc. If you do not register your tool within 14 days, you are not eligible for warranty protection.

In no event shall SARAHPOTEMPA, Inc. be liable for any special, incidental, or consequential damages for breach or this or any other warranty, express or implied, whatsoever.

Any implied warranties, obligations or liabilities, including but not limited to the implied warranty of merchantability and fitness for a particular purpose shall be limited in duration to the one year duration of this written limited warranty.

The warranty does not apply in the following scenarios: any unauthorized party opened the product in an attempt to fix the product, normal wear and tears, damage caused by misuse or mishandling, incorrect voltage use, or due to user’s failure. Warranty application is determined in the sole discretion of SARAHPOTEMPA, Inc.

Please mail the product in a re-shipper box with a PROOF OF PURCHASE, description of alleged defect, along with the $15.00 evaluation and handling fee ($20.00 for Hawaii, Alaska, Puerto Rico, and any country outside of the USA) and the return information, found below to:
SARAHPOTEMPA, Inc
Yardley Building, Unit 204
600 Palisade Avenue
Union City, NJ 07087

All product WITHOUT a copy of PROOF OF PURCHASE will be considered as out of the warranty period. All product purchased from an unauthorized vendor will be considered outside the warranty period.

Customer should include a description of the alleged defect and the conditions surrounding the alleged defect. You can email customerservice@sarahpotempa.com or call 888-657-3144 if you have questions or concerns.

The warranty evaluation process takes 4-6 weeks.

In the event your iron is determined to have  a manufacturer’s defect, your iron will be replaced and shipping at SARAHPOTEMPA, Inc. cost. If you iron is not determined to have a manufacturer’s defect, then you may request the iron be returned to you, at your expense.

WARRANTY RETURN FORM
Please include the following information on your return form:
Name
Address
City, State, Zip
Phone
Tool
Date Purchased
Where Purchased
Proof of Purchase
Reason for Return

SHIPPING COSTS
Shipping costs, both to the customer and for the return, will not be refunded to the customer.

REGISTERING YOUR SARAHPOTEMPA HAIRSTYLING TOOL
To register your hairstyling tool, please email customerservice@sarahpotempa.com and include the following information:

Your name, address, email and phone number

Your proof of purchase, including date and location purchased. To be eligible for protection under the Warranty, you must have purchased your tools from SarahPotempa.com or from an authorized reseller.

Your tool will be registered once you receive a confirmation email from the Customer Service department. You must register your tool within 14 days of purchase in order to be eligible for protection under the Warranty.